![]() ![]() The carrier certainly would have accommodated Mrs ******'s request if she would have agreed to leave the porch light on. Mrs ****** hung up on Mike and apparently called and cancelled her subscription. After receiving this complaint from BBB, the area supervisor, Mike Mansoor, contacted Mrs ****** to explain that in order to ensure the carrier could deliver to her porch safely, we would need her to leave her front porch lite on. She stated that she didn't want to pay to have the porch lite on all night. Mrs ****** refused to leave her light on. The carrier felt that this was a reasonable request since the paper is delivered at 2:00AM. The contractor had recently fell in Mrs ******'s yard and sustained a minor injury. The KNS contractor had contacted Mrs ****** and requested that she leave her front porch lite on so that she could see to being the paper to her porch. I faxed it on 1/30/23 and have been calling them continuously with no satisfaction. I sent them a FAX of the charge per one of their supervisors (who said he was the top man of customer service, name was Leo). ![]() I have been trying to deal with this through customer service ************** to no avail. I also called the number on my bank statement (************* and they could not find it in their system. They also had no transaction of this $13.00. After about 5 days and not receiving the newspaper I called them and they said it would be delivered by USPS. They deducted the $13.00 from my checking account on Jan 18, 2023. This occurred on either January 17 or 18th. They confirmed it would not be delivered by USPS. I asked them to verify it because the reason I stopped the paper was because it was going to start being delivering via USPS along with regular mail. They said it would be delivered by 6:30am each day and 9:00am on Sunday. I asked them if it would be delivered to my home. It was to receive the paper 7 days of the week for $13.00/month for 3 months. I was contacted over the phone by a ******* person that was informing me about a promotion that they were doing for the Knoxville news Sentinel. The account is in the name of **** *** ******, whom is now deceased.” FYI, they told me on the phone that my conversation could be recorded, so they should have a record of my call. I called and talked to a gentleman who said I would not get any more papers, and gave me no reason. I called the paper and they told me that they would further my subscription a second time and extend my subscription to August 19, 2023. I did get the paper on a regular schedule until approximately mid-April 2023 and it stopped and I haven't got oneL since. They told me that I would retroactively have my subscription extended for the time I missed getting my paper. I had to call and call multiple times to get News Sentinel to finally deliver my paper. Then in November 2022 they stopped sending a paper for about two weeks. So they put me in touch with a sales lady who offered me a year's subscription for $156. “Last summer, 2022, the Knoxville News Sentinel wanted me to pay $400+ for a year's subscription and I said that I had to cancel my subscription. ![]()
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